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Client Satisfaction

Periodically, we ask our existing clients to rate our performance. The following are the questions we ask and the percentages of our clients' responses:

1. Services were performed:  
  Very promptly 63%
  Promptly 30%
  About average 7%
  Too slowly 0%
  Much too slowly 0%
2. The work appears to be:  
  Very Accurate 67%
  Accurate 33%
  As accurate as can be expected 0%
  Inaccurate 0%
  Very inaccurate 0%
3. The staff at Merkley, Newman & McLaws, Inc. were:  
  Very friendly and/or helpful 90%
  Friendly and/or helpful 10%
  About average in friendliness and/or helpfulness 0%
  Unfriendly and/or unhelpful 0%
  Very unfriendly and/or unhelpful 0%
4. My overall satisfaction with the firm of Merkley, Newman & McLaws, Inc. is:  
  Very Satisfied 80%
  Satisfied 17%
  Neither satisfied nor dissatisfied 3%
  Dissatisfied 0%
  Very dissatisfied 0%
Here are a few of the handwritten notes on the bottom of the surveys returned by our clients:

"Thank you for all your help through the year and all the years to come!"

Ms. B.A. - Rochester, NY

"Hope you are NOT planning any major changes in ownership or direction."

Dr. J. S. - Cumberland, RI


Dr. J. J. - Mesa, AZ

"We appreciated the suggestion that you made regarding the tax law changes and plan modifications! Thank You!"

Dr. M. F. - Phoenix, AZ

"Good availability by phone!"

Dr. J.P. - Show Low, AZ