Client Satisfaction



Who We Are Fees
	Client Satisfaction Periodically, we ask our existing clients to rate our performance. The following are the questions we ask and the percentages of our clients' responses:

	1.	Services were performed:
		Very promptly	63%
		Promptly	30%
		About average	7%
		Too slowly	0%
		Much too slowly	0%

	2.	The work appears to be:
		Very Accurate	67%
		Accurate	33%
		As accurate as can be expected	0%
		Inaccurate	0%
		Very inaccurate	0%

	3.	The staff at Merkley, Newman & McLaws, Inc. were:
		Very friendly and/or helpful	90%
		Friendly and/or helpful	10%
		About average in friendliness and/or helpfulness	0%
		Unfriendly and/or unhelpful	0%
		Very unfriendly and/or unhelpful	0%

	4.	My overall satisfaction with the firm of Merkley, Newman & McLaws, Inc. is:
		Very Satisfied	80%
		Satisfied	17%
		Neither satisfied nor dissatisfied	3%
		Dissatisfied	0%
		Very dissatisfied	0%

	Here are a few of the handwritten notes on the bottom of the surveys returned by our clients: "Thank you for all your help through the year and all the years to come!" Ms. B.A. - Rochester, NY "Hope you are NOT planning any major changes in ownership or direction." Dr. J. S. - Cumberland, RI "Thanks!" Dr. J. J. - Mesa, AZ "We appreciated the suggestion that you made regarding the tax law changes and plan modifications! Thank You!" Dr. M. F. - Phoenix, AZ "Good availability by phone!" Dr. J.P. - Show Low, AZ